Customer Service?

There is the old saying that if you have to have a sign that says, "Customer Service" you probably don't have it.  I arrived in Chicago O'Hare the other day to find my connecting flight had been cancelled.  Also I found that I had not been re booked on the next flight.  I made the trek thru the airport to find the Customer Service counter.  I was 11th in line and when my turn came the customer service agent got up and said she was taking a break.  There were now probably 50 people behind me by now and a guy way back there started shouting (he's probably still there).  I was told I would have to spend the night in Chicago and I told her that wasn't an option for me, so I asked for my checked bag and was told the only way I could get it was if I had pills in it and it was a medical emergency.  I told her I didn't and that I was not going to lie about it.  Long story short, after 20 minutes of this nonsense she handed me a boarding pass for the next flight and guess what?  It wasn't full.  Side note:  Rob Schutter with LSI & I crossed paths in WI and he asked me if I was flying again?  He said he had started to encounter quirky things on his flights and it must have rubbed off on him.  Yes Rob, I'm flying again.

March Madness?

I've always heard the term "March Madness" as it relates to the game of basketball.  Now, for me it is referring to that time of year when many State Associations hold their Annual Conventions & Meetings.  This entire month will require many of the ARVC staff to be on the road, which gives us a chance to visit with you firsthand and listen to your needs & concerns.  For me it is also a time to catch up with good friends and make some new ones along the way.  I know for many parks that this is the time of year when you are gearing up for your season.  It's easy to say, "I don't have the time."  I have a saying, "If you want to be there, you will find a way.  If you don't, you'll find an excuse."  Hope to see you there.