I was involved in ARVC back when it was called NCOA and was located in Martinsville, IL. A lot of time has passed but I still have that passion deep down in my gut for the RV Park & Campground industry. I am excited to be the new Director of Membership & Public Affairs for ARVC. Derek Dick is the new Membership Manager and he and I worked closely together last year when Susie (my wife) & I visited 1,823 parks across the country on behalf of ARVC and the Affiliated State Associations.
What did we learn? It is important to listen to our members and what is important to them and find ways to make their job a little better, even a little more profitable. I was involved with my family in our park for 40 years. Have things changed over the years? Of course, especially when I remember seeing my first 20' trailer and wondering what is next. Sometimes I was so busy running my business I didn't have time to think about what's next. Then one day I heard about something called the internet. The units we accommodate have changed, the way we do business has changed and if you were like me, I did it kicking & screaming along the way.
Some things should never become outdated or go out of style. Derek & I want to provide you with 1st class customer service. I always asked my staff, "Is the customer an interruption in your work or the purpose of it?" You, the members of ARVC are the purpose of our work and we will work hard for you.
-Jeff Sims
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